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Chapter 10. Internal Audit of Internet-Based Electronic Commerce Transactions: A
TQM Approach ... ............................................................................................................ .177
Haider H. Madani, King Fahd University of Petroleum and Minerals,
Saudi Arabia
Chapter 11. Electronic Commerce Acceptance: A Study Comparing the United States
and the United Kingdom ... ..............................................................................................185
Donna W. McCloskey, Widener University, USA
David Whiteley, Manchester Metropolitan University, United Kingdom
Chapter 12. Intelligent Software Agents in Electronic Commerce:
A Socio-technical Perspective ... ................................................................................... .196
Mahesh S. Raisinghani, University of Dallas, USA
Chris
Klassen, The Software Construction Company, USA
Lawrence L. Schkade, University of Texas at Arlington, USA
Chapter 13. Impacts of Software Agents in eCommerce Systems on Customer's Loyalty
and on Behavior of Potential Customers ... ................................................................... .208
Juergen Seitz, Berufsakademie Heidenheim, Germany
Eberhard Stickel and Krzysztof Woda, European University, Germany
Chapter 14. Internet Payment Mechanisms: Acceptance and Control Issues ... ..224
Ulric J. Gelinas, Jr. and Janis L. Gogan
Bentley College, USA
Chapter 15. Approaches to a Decentralized Architecture for an Electronic Market - A
Study for the Air Cargo Business ................................................................................ .236
Freimut Bodendorf and Stefan Reinheimer
University of Erlangen-Nuremberg, Germany
Chapter 16. A Web Usability Assessment Model and Automated Toolset ...
...251
Shirley A. Becker, Anthony H. Berkemeyer and Natalie A. Roberts
Florida Institute of Technology, USA
Chapter 17. Categorizing the Supplier Content of Public Web Sites ... .................. .261
Dale Young, Miami University-Ohio, USA