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Foreword ............................................................................................................................. .. vii
Bijan Fazlollahi, Georgia State University
Preface ... ............................................................................................................................... . xi
Chapter 1. Cyber Shopping and Privacy ... ................................................................ ...1
Jatinder N. D. Gupta and Sushil K. Sharma
Ball State University, USA
Chapter 2. Structural Influences on Global E-Commerce Activity ... ..................... ...17
M.Lynne Markus, City University of Hong Kong, China
Christina Soh, Nanyang Technological University, Singapore
Chapter 3. Social Issues in Electronic Commerce: Implications for Policy
Makers ... .......................................................................................................................... ...32
Anastasia Papazafeiropoulou and Athanasia Pouloudi
Brunel University, United Kingdom
Chapter 4. Identifying Motivations for the Use of Commercial Web Sites ...
...50
Thomas F. Stafford, Texas Women’s University, USA
Marla Royne Stafford, University of North Texas, USA
Chapter 5. Signalling Intentions and Obliging Behavior Online: An Application of
Semiotic and Legal Modeling in E-Commerce ............................................................ ...68
James Backhouse, London School of Economics, United Kingdom
Edward K. Cheng, Harvard Law School, USA
Chapter 6. Customer Loyalty and Electronic Banking: A Conceptual
Framework ... ................................................................................................................... ...89
Daniel Tomiuk and Alain Pinsonneault
McGill University, Canada
Chapter 7. Electronic Commerce and Strategic Change Within Organizations: Lessons
from Two Cases ................................................................................................................110
Robert D. Galliers, London School of Economics, United Kingdom Sue
Newell, University of London, United Kingdom